Applicant Tracking Software
How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
Two-Factor Authentication (2FA)
Users: Add, Edit, Manage
User Permission Levels
What is my permission level?
Customizing User Roles & Permissions
Roles & Permission - filter applicants by status
See all 6 articles
Getting Started Resources
Getting Started Guide
Job Posting Checklist
Practice Guide for New Users
Resume Import Tool
Adding applicants (manually or by import) to your job posting
See all 6 articles
Account Options & Access
Can I include multiple accounts under one login?
How Can I Reset the Account Password for a User?
Set/change your default time zone
How do I access my billing statements?
How to update or replace the credit card on your account
Customize & Design
Advanced: Customizing the "from" name on email correspondence with applicants
Applications: Allow Duplicate Applicants On/Off
Applications: Collect/Require Address On/Off
Applications: Disable Job Codes From Being Viewable On Your Job Listing
Applications: How to add Disclosure Statements to your Application Form
See all 25 articles
Browsers & Technology
What browsers and technology are supported?
Staffing Version: Clients & Sites
What is the Staffing/Multisite Version?
Where to find your Clients & Sites
Create a new Client Site
Assigning a job posting to a Client Site
Using the Jobs Widget with Clients & Sites (Staffing Version)
Jobs: Manage & Advertise
Advertising Your Job
Enable/Disable syndication to free partner job boards
Get the Scoop on Indeed’s Organic Visibility (Free) Option
How can I connect my application form to other external job boards?
How can I use social media to advertise my job?
How do I get my job posting to refresh on partner job boards?
See all 18 articles
Create, Edit, & Delete Jobs
Creating a job posting in multiple cities
Active vs. Offline Job Postings
Adding a clickable link to a job posting
Copy (duplicate) a job posting
Delete a Job Posting
See all 21 articles
Job Tags: Organize your Postings
Indeed Organic Free Visibility Guidelines
Job Posting Sort Order
Applicants: Review, Rate, Communicate & Hire
View, Review & Rate Applicants
Applicant applied multiple times / Duplicate applicant alert
Edit an Applicant's Contact Info
How can I tell whether I have any new applicants?
How do I download the "print view" of an applicant?
How do I rate applicants? Why should I rate applicants?
See all 11 articles
Wonscore from Wonderlic Pre-Employment Assessments
View Wonscore Results
Video Interviews: an overview
Communicate with Applicants
Communication Options with Applicants
New Messages Inbox
Send a Bulk Email Message
Send a Bulk "Thanks but No Thanks" Email Message
Send A Message To An Applicant
See all 9 articles
Send A Meeting Request To An Applicant
Send a Phone Call Request to an Applicant
How do I download my applicant list or an applicant's resume?
How do I search for applicants?
Search: Hints for searching your applicant database
How to Move or Copy Applicants to Other Positions
How to sort or filter applicants by status
See all 10 articles
"Mark as Hired" Feature: How it Works
Offer Letter Templates
Edit an Offer Letter Template
Add a New Offer Letter Template
See all 8 articles
Why are some applicants bypassing the required application form questions I created with Form Builder?
Why do I have fewer applicants applying to my position now than when I first posted my position?
API: How to connect your account to your company website
Embeddable Jobs Widget: How to connect your account to your company website
Job Widget job listings - "Apply here" runs into next job listing
Integrate with Slack
Enable Weekly Reports and/or Interview Follow Up Reminders to Slack
Send a Note about an Applicant to Slack
Wufoo Forms: How to integrate custom online forms with your account
Forms & Reports
Background Check Release Form
Employment Application Form
Form Builder: Date field type
Form Builder vs. Wufoo: When to use each
Download your job alert email subscriber list (admin users only)
Add a tracking code to your job url to track source
How can I use the reporting tools?
Time to Hire Report
See all 6 articles
Notifications & Alerts
Enable or disable daily summary notifications by applicant
Enable or disable Daily Update / Weekly Hiring Summary email notifications
Enable summary email notifications by job
What information is included in the Daily Update emails?
What information is included in the Weekly Summary emails?
See all 7 articles
Job Alert Emails (for job seekers)
Job Alert Emails
Notifications: Disable 'Notify Applicants of New Jobs' feature
Job Alert Email Report
Working with and Managing Applicant Files
Defining Your Company Info and Branding Your Careers Page
Creating, Editing and Sending Offer Letters and Onboarding Documents
Options for Duplicate Applicants
Verifying Your Applicants: Background Checks, Reference Checks, and Video Interviews