Manage your Applicants : Applicant Tracking Software

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Name	Host	Duration	Description
_fw_crm_v	hiringthing.freshdesk.com	1 year	Freshchat/Freshworks cookie (Used to track Visitor/User identity and chat sessions performed by the User).
_x_w	hiringthing.freshdesk.com	Session	Contains the shard ID at which the account runs on.
_x_m	hiringthing.freshdesk.com	Session	Contains the state of the shard.
_helpkit_session	hiringthing.freshdesk.com	Session	Your secret key for verifying cookie session data integrity. If you change this key, all old sessions will become invalid!
helpdesk_node_session	hiringthing.freshdesk.com	Session	An encrypted hash that stores the secret key and id of the login attempt.
user_credentials	hiringthing.freshdesk.com	2 months	Used for user authentication.
wf_order	hiringthing.freshdesk.com	Session	Used to check in which the order the tickets are filtered for custom ticket filters eg: due_by, agent_responded_at, requester_responded_at, etc.
wf_order_type	hiringthing.freshdesk.com	Session	Used to check if the order is ascending or descending for custom ticket filters.
wf_filter	hiringthing.freshdesk.com	Session	Denotes which filter is applied for the tickets list.

Manage your Applicants

Applicant applied multiple times / Duplicate applicant alert

Every so often, you'll come across an applicant who really wants to work with your company. Maybe they’ve applied for the same role more than once, or t...

Edit an Applicant's Contact Info

If an applicant has reached out to let you know they've updated their contact info, it’s a breeze to make those changes on their profile. You can easily...

How to Archive and Unarchive Applicants

Archiving keeps your active applicant lists focused on the people you are actually working with today. The good news: it now happens automatically based on ...

Why Some Resumes Won’t Parse

When uploading resumes to the ATS, you might sometimes see an error message letting you know the document couldn’t be parsed. This usually happens w...

Applicant Scorecards

Want to leave thoughtful, detailed reviews for your applicants that go beyond “Great!” or “Hard pass”? Say hello to Scorecards—your secret weapon for c...