Applicant Tracking Software
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New support ticket
Check ticket status
Getting Started Resources
Getting Started Guide
Setup and Training Options
Job Posting Checklist
Practice Guide for New Users
Resume Import Tool
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API: How to connect your account to your company website
How to Use Zapier for Email Notifications
How to Connect Canvass to your Account
Embeddable Jobs Widget: How to connect your account to your company website
Job Widget job listings - "Apply here" runs into next job listing
Integrate with Slack
Enable Weekly Reports and/or Interview Follow Up Reminders to Slack
Wufoo Forms: How to integrate custom online forms with your account
Partner Marketplace - Integrations At Your Fingertips
Forms & Reports
Employment Application Form
Form Builder: Date field type
Form Builder vs. Wufoo: When to use each
Download your job alert email subscriber list (admin users only)
Add a tracking code to your job url to track source
How can I use the reporting tools?
Applicant Data Exports
Notifications & Alerts
Enable or disable Daily Update / Weekly Hiring Summary email notifications
Enable summary email notifications by job
What information is included in the Daily Update emails?
What information is included in the Weekly Summary emails?
Who receives the Daily Update / Weekly Summary emails?
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Job Alert Emails (for job seekers)
Job Alert Emails
Notifications: Disable 'Notify Applicants of New Jobs' feature
Job Alert Email Report
Applicants: Review, Rate, Communicate & Hire
View, Review & Rate Applicants
Applicant applied multiple times / Duplicate applicant alert
Edit an Applicant's Contact Info
How can I tell whether I have any new applicants?
How do I download the "print view" of an applicant?
How do I rate applicants? Why should I rate applicants?
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Communicate with Applicants
Communication Options with Applicants
New Messages Inbox
Send a Bulk Email Message
Send a Bulk "Thanks but No Thanks" Email Message
Send A Message To An Applicant
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Send A Meeting Request To An Applicant
Send a Phone Call Request to an Applicant
Calendar Feature: How to schedule and add interview locations
How do I download my applicant list or an applicant's resume?
How do I search for applicants?
Workflow - filter applicants by status
Search: Hints for searching your applicant database
How to Move or Copy Applicants to Other Positions
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"Mark as Hired" Feature: How it Works
Offer Letter Templates
Edit an Offer Letter Template
Add a New Offer Letter Template
Copy an Offer Letter Template
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Applicant Pooling: Sharing Your Applicants Across Jobs
Applicant Pooling: How to Access Applicants in your Applicant Pool
Jobs: Create, Edit, Manage
Staffing Version (Multiple Sites feature)
Add a New Site
Assigning a job posting to a Site
Using the Jobs Widget with the Staffing Version
Where to find your Site Management Tool
Site Management: Managing Multiple Cards
Create, Edit, & Delete Jobs
Creating a job posting in multiple cities
Active vs. Offline Job Postings
Adding a clickable link to a job posting
Copy (duplicate) a job posting
Delete a Job Posting
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Job Tags: Organize your Postings
Removing Job and Applicant Tags
Sponsoring Jobs on ZipRecruiter
Job Posting Sort Order
Add a hyperlink in your Careers Page text
Account Options & Access
Login & Access
Forgot my password
How Can I Reset the Account Password for a User?
Set/change your default time zone
Searching the Audit Log
How do I access my billing statements?
How to update or replace the credit card on your account
Browsers & Technology
What browsers and technology are supported?
What browsers and technology do we support?
Staffing Version: Site Management
What is the Staffing/Multisite Version?
Where to Access Site Management
Create a new Client Site
Assigning a job posting to a Client Site
Using the Jobs Widget with Site Management (Staffing Version)
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Advertising Your Job
Post to Job Boards
Indeed Sponsored Postings - Getting Started
Job Board Options
What paid job boards are available?
Indeed Sponsored Job Ads
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Free Job Boards
Posting Your Job to Free Job Boards
Automatically Post New Jobs to Free Job Boards
What free job boards are available?
Get the Scoop on Indeed’s Organic Visibility (Free) Option
Why can't I find my job listing posted on the free job boards?
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Other Applicant Traffic Sources
How does the Referral Program work?
Why are some applicants bypassing the required application form questions I created with Form Builder?
Applications: Express Applications
Quick Apply: How to turn on/off for staffing version
Refreshing Job Ads
Why do I have fewer applicants applying to my position now than when I first posted my position?
How to create/cancel a recurring posting for Paid job boards
Tips for Posting a Remote Position
Customize & Design
Advanced: Customizing the "from" name on email correspondence with applicants
Applications: Allow Duplicate Applicants On/Off
Applications: Collect/Require Address On/Off
Applications: Disable Job Codes From Being Viewable On Your Job Listing
Applications: How to add Disclosure Statements to your Application Form
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Social Media Advertising
How can I use social media to advertise my job?
LinkedIn Sharing Widgets: logo size recommendations
Tips to Increase Applicant Traffic
Tips for increasing qualified applicant traffic for your job posting
Using the Job's Apply URL
How can I connect my application form to other external job boards?
Working with and Managing Applicant Files
Defining Your Company Info and Branding Your Careers Page
Creating, Editing and Sending Offer Letters and Documents
Options for Duplicate Applicants
Verifying Your Applicants: Background Checks & Reference Checks
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Two-Factor Authentication (2FA)
Crimcheck Packages & Pricing
Crimcheck background check packages & pricing
Crimcheck: SSN trace inconclusive
Background Checks - Applicant Experience
Enable Automatic Background Checks
Background Check FAQs
Users: Add, Edit, Manage
What is my permission level?
Customizing User Roles & Permissions
Workflow - Custom Job Roles
Assigning User to All Jobs at a Site
Product How To's & Resources
Crimcheck (background checks)
Processing status: delays to resume imports, job alert emails, emails to applicants/managers
HiringThing Jobs Twitter criteria
How do I clear my cache & cookies?